We recognize that there are times that you may need to return an item for a specific reason due to size, color or preference. Our return policy on bags and leather goods allows you to return new and unused products within 30 days of purchase for a refund.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange and we do not accept returns for personalized orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The customer is responsible for any return shipping charges unless and until the item received is damaged, wrong and broken.
- Shipping is non-refundable.
We sell handcrafted leather goods and 5-10% variation of leather color, fitting issues, different buckles than advertised on the listing, the difference in thread color, and some leather uneven cuts can be there in our products. We always try to reduce that %, but due to human imperfections that might occur. We do not count those issues as manufacturing defects and we do not offer free returns for such issues.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
- Refund in case of non-delivery of goods, such time our delivery partners ask, call you for your identification and you have to cooperate with them, if this reason product returned to us, you will not get the full refund and shipping charges will be deducted from your amount. We request you please coordinate with our shipping partner for a smooth delivery process.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@brownhide.com.
Shipping
- To return your product, you should mail us at support@brownhide.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.